Returns & Refund Policy

Thanks for shopping at Hot Cookie. If you are not entirely satisfied with your purchase, we’re here to help.

RETURNS

  • Circumstance Pending, Hot Cookie will issue a credit or re-order.
  • If, for some reason, you are unsatisfied with your purchase, please contact our Customer Service Team within 2 days of when the package was received, and we will make every effort to make sure you are happy with your Hot Cookie experience.

Contact Us

  • If you have any questions on how to return your item to us, contact us at info@hotcookie.net or call 415.621.2350.